注文管理

Smartpayは注文管理(変更、返金等)もMagentoと連携しております。通常の注文管理と同様にMagento adminにて、Smartpayでの決済に伴う注文管理を行うことができます。

Magento内でSmartpayを有効にし、ご利用頂いている場合は、Magento adminから注文管理を行ってください。注文管理はSmartpay の事業者様専用Dashboardから行うこともできますが、SmartpayとMagentoとの間でのデータ連携に問題が生じる可能性があるためお控えください(二重返金など)。

Smartpay Order Info

You can find the Smartpay Order ID on the Sales → Orders → Order Detail page, in the Payment Information section.

Smartpay Order IDSmartpay Order ID

Capture

By default the full order is captured automatically as soon as the order is authorized and an invoice is issued automatically. You can find the invoice under Order View→ Invoices page.

手動による売上処理の指定を行っている場合は、注文後、7日以内に注文処理を行ってください。7日以内に行われない場合、注文の有効期限が切れてしまい、自動キャンセルされますのでご注意ください。

To create an invoice and capture it, you can click the Invoice button on the right upper corner of that order.

Create an invoiceCreate an invoice

You can update the quantities of the products here and submit a new invoice. You can submit multiple invoices for different products in the same order.

Specify the items to invoiceSpecify the items to invoice

Refund

In Magento 2 to refund an order, you need to create a credit memo for an invoice. Go to Order View → Invoices → Invoice View and click the Credit Memo button on the upper right corner.

Create a credit memoCreate a credit memo

You can choose which items to refund and adjust the refund amount using the adjustment form.

Specify the items to refundSpecify the items to refund

Transaction Details

You can go to Order View → Transactions page and Order View → Comments History page to see more details about the transactions.

Transactions for an orderTransactions for an order

Order comment historyOrder comment history


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